Shipping Policy
Where We Ship
We ship to all 50 United States and Washington, D.C. All orders must include a valid U.S. street address. We do not ship to:
Countries outside the United States
U.S. territories (Puerto Rico, Virgin Islands, Guam, etc.)
Military APO/FPO/DPO addresses
Checkout does not accept an address in a U.S. territory.
Shipping Options and Rates
We ship with UPS and USPS. Choose your shipping method at checkout:
Priority Shipping (3–5 business days): $11.99
Express Shipping (1–2 business days): $36.99
The delivery times are the carrier's estimates in business days, counted from the day your order ships.
Processing & Delivery Times
Orders are processed and shipped Monday through Friday, except holidays, from our facility in Louisiana. We ship an order once its payment is confirmed.
Orders with payment confirmed before 1:00 PM CT on business days ship the same day.
Orders with payment confirmed after 1:00 PM CT ship the next business day.
Orders with payment confirmed on a weekend or holiday ship the next business day.
You will receive a shipping confirmation email with your tracking number and order summary within 24 hours after your order ships. You can also check an order at any time on our Order Tracking page, using your order number and email address.
If you haven't received your shipping confirmation, please check your spam or junk folder first. You can also call us at 833-233-5221 with your order number for assistance.
Shipping Address
Please verify your shipping address is correct before completing your order. Once a shipment has left our facility, we are unable to make changes to the delivery address.
Order Changes & Cancellations
There is a very short window to modify or cancel an order after it has been placed. If you need to make changes, contact us by phone as soon as possible.
Important:
Once we print your shipping label, no changes or cancellations are possible.
If your order has already shipped, it cannot be returned, changed, or refunded, except as described under "Damaged, Incorrect or Missing Items" below.
For order changes, call immediately. Do not email: phone is the fastest way to reach us before processing is complete.
Call 833-233-5221 and have your order number ready.
Unpaid orders. If we have not received payment for an order, we email reminders about 12, 24 and 36 hours after it was placed. If payment still has not arrived 48 hours after the order was placed, the order is cancelled automatically.
Returns & Refunds
All sales are final. Due to the nature of our products, we maintain a strict no-return, no-refund policy to ensure product integrity and safety. The one exception is described under "Damaged, Incorrect or Missing Items" below.
We cannot process returns or refunds once an order is placed.
We cannot accept exchanges or product swaps.
Orders cannot be cancelled once processing begins.
To help ensure you are satisfied with your purchase, we recommend the following before placing your order:
Carefully review product specifications and descriptions.
Double-check quantities and formulations in your cart.
Verify your shipping address is correct.
Call 833-233-5221 if you have any questions before ordering.
Our team is happy to help you select the right products for your research needs before you place your order.
Damaged, Incorrect or Missing Items
If your order arrives damaged, contains the wrong item, or is missing items, report it within 7 days of delivery. Include your order number and photos of the package and the products, and:
email [email protected] or call 833-233-5221; or
if you have an account, use the return request form on the order's page in My Account.
Please wait for our instructions before sending anything back.
We review every report. Where the damage or mistake is ours, we replace the items, refund them or give store credit.
How Refunds Are Paid
Cash App and Zelle: we send the refund back through the same app within 5 business days of approving it.
Card payments: the refund goes back to your card through our card processor. Your bank decides when it appears on your statement.
Need Help?
Phone: 833-233-5221
Email: [email protected]
Hours: Monday – Friday, 9:00 AM – 3:00 PM CT
For the fastest service, have your order number ready when calling and include your order number in email subject lines.