Last updated: September 28, 2026
This Privacy Policy explains what information we collect when you visit www.lab1x.com, create an account or place an order, what we do with it, who we share it with and the choices you have. In this policy, "LAB1", "we", "us" and "our" mean Dragon Labs LLC, the company that runs lab1x.com and researchh2o.com and owns the LAB1® trademark.
Information We Collect
When You Place an Order
You can check out as a guest or with an account. Either way, we collect:
your name, email address and phone number, and your company name if you give one;
your shipping address;
the products you order, the shipping method, any coupon code and any note you add;
how you choose to pay and, so we can match your payment to your order, your Cash App $Cashtag or, if you give it, the email address or phone number your Zelle payment comes from;
the time you confirmed that you are buying for laboratory research use only.
When you check out as a guest, we keep your details as a customer record without a password. If you create an account later, your order history is already there.
When You Create an Account
We collect your name, company, email address and phone number, and the password you choose. The password is stored only in scrambled (hashed) form, so no one at LAB1 can read it. We also record that you accepted our research-use terms, with the date and the version of those terms.
In your account you can save addresses, update your name, phone number and password, see your orders and invoices, and report a problem with a delivered order.
When You Leave Checkout Before Ordering
After you enter your email address at checkout (or when you are signed in), we save the products and quantities in your cart together with that email address, so we can remind you about the cart if you do not finish your order. We do not save your address or payment details for this.
When You Contact Us
When you use our contact form or bulk quote form, we collect what you type in. This can include your name, company, email address, phone number and your message or requirements.
When You Pay
We never receive or store your full card number or bank account number.
Cash App and Zelle: you send the payment from your own app. We receive the payment notice, which shows the name or account the payment came from, the amount and your note, and we use it to mark your order as paid. Where possible, notices are matched to orders automatically.
Cards: when checkout offers card payments, you enter your card details in a secure form provided by our payment processor, and they go straight to that processor. We receive confirmation of the payment, not your card number.
Automatically
Like most websites, our web servers and our hosting and security providers record technical information when you visit, such as your IP address, the pages you ask for and your browser type. We may also record the IP address used when you place an order, create an account or send us a form. We use this information to run the website and to protect it from fraud and abuse, and we keep it only as long as those purposes require.
Customers of Our Previous Website
On September 28, 2026, lab1x.com moved to a new ordering system. Customer accounts, with their name, email address, username, company, phone number, saved addresses and password (in its scrambled form), and order history came with it. If you had an account, you can usually sign in with the same email address and password. If that does not work, use "Forgot your password?". If you ordered as a guest on the old website, your email address and those orders are kept as a customer record without a password.
How We Use Your Information
To process, pack, ship and track your orders, and to answer your questions about them.
To email you about your orders and your account. For example: order received, confirmed, updated or cancelled; payment received; order shipped, with tracking; refunds and credits; return requests; account welcome and password reset.
To remind you to pay for an order. If an order is still unpaid, we email reminders about 12, 24 and 36 hours after it was placed, and the order is cancelled automatically 48 hours after it was placed.
To remind you about a cart you left at checkout. We send up to two emails: about 1 hour and about 24 hours after your cart last changed. Each email has an unsubscribe link.
To send you occasional marketing and follow-up emails, for example about our products, bulk pricing, or an order or quote you asked about. Each of these emails tells you how to stop them, with an unsubscribe link or by replying STOP, and we then stop sending them.
To answer messages and quote requests.
To measure whether our ads lead to orders, as described under "Cookies, Tags and Browser Storage".
To keep a record that each purchase was made for laboratory research use only.
To protect our customers and the website from fraud and abuse. For example, we limit how many requests one visitor can make.
To keep the business records we are required to keep.
We do not sell or rent your personal information, we do not use it to show you personalized ads, and we do not share it with other companies for their own marketing.
Who We Share It With
We share personal information only with service providers that help us run the store, and each receives only what its task needs:
Payments: our card payment processor, when checkout offers card payments, and a service that reads Cash App and Zelle payment notices for us so they can be matched to orders. Cash App and Zelle handle the payments you send under their own terms.
Shipping: the software we use to manage orders and print shipping labels, and the carrier that delivers your package.
Email: the service that delivers the emails our ordering system sends.
Hosting and security: the companies whose servers run our website and ordering system, and the network service that delivers lab1x.com and protects it from attacks. Our servers are in the United States.
Advertising: our advertising service, which receives the conversion information described under "Cookies, Tags and Browser Storage".
When the law requires it: we may share information to meet a legal obligation, or to protect our rights, our customers or others from fraud or harm.
If the business is sold or merged, customer records may pass to the new owner. The new owner must then follow this policy.
Cookies, Tags and Browser Storage
lab1x.com sets one cookie of its own:
rh_portal: set when you sign in or create an account, so that you stay signed in. It expires after 12 hours or when you sign out. Your account needs it to work, and it is not used for tracking.
Your cart, wishlist and product comparison are kept in your own browser (in its "local storage"), not in a cookie, so they are still there when you come back. They stay on your device until you clear them in your browser. We only receive your cart when you go to checkout, as described above.
The network service that protects lab1x.com may set cookies that are strictly needed for that protection, for example to tell visitors from automated attacks. They are not used for tracking or advertising.
Advertising conversion tracking. We use a conversion tag from our advertising service to learn whether our ads lead to orders. When you add a product to your cart, begin checkout or place an order, the tag reports that event to the advertising service. For an order, it also sends the order number, the order total and its currency. It sends the address of the page you are on, with private links such as an order's or a password reset's removed, but not your name, email address or other contact details. The tag and the advertising service may set cookies in your browser, on our website and on the advertising service's own domains, that record that you reached us from one of our ads, so that a later order can be counted. We have set the tag so that this information is not used for personalized advertising.
To opt out of conversion tracking, block or delete these cookies in your browser's settings, block third-party cookies, or use a browser extension that blocks trackers. Ordering works the same without them.
We do not use analytics or social media cookies or tags.
When you pay with Cash App, Zelle or a card, or follow a link to another website, that company's own cookie and privacy policies apply.
How Long We Keep Your Information
Order records, with the invoices and payments that belong to them, are kept for 7 years, for accounting, tax and legal purposes.
Accounts are kept until you ask us to close yours. When we close an account, we keep the order records we must keep for 7 years.
A cart saved for reminder emails is deleted after 90 days without activity. If you unsubscribed from cart reminders, we keep your email address with that request so we do not email you about that cart again.
Password reset links stop working after 60 minutes.
We back up our systems every day and keep fewer copies as they get older. Every copy of a backup is deleted within about two and a half years. Information deleted from our systems can remain in a backup until that backup is deleted.
Your Choices
Your account: you can update your name, phone number, password and saved addresses in My Account. To change the email address on your account, contact us.
Closing your account: email [email protected] and we will close it. We keep the order records we are required to keep.
Emails: use the unsubscribe link in a cart reminder or marketing email, or reply STOP to a follow-up email. Emails about your orders and your account, such as order confirmations and payment reminders, are part of the service.
Cookies: see "Cookies, Tags and Browser Storage" above.
No account needed: you can check out as a guest.
Access, correction and deletion: you can ask for a copy of the personal information we hold about you, or ask us to correct or delete it. Email [email protected] or call 833-233-5221. We check that the request comes from you, and we aim to answer within 30 days. We may keep order and payment records that we are required to keep.
Security
lab1x.com uses secure (https) connections. Passwords are stored only in hashed form, and card details go straight to the payment processor, never to us. Customer records are kept in our ordering system, which only our signed-in staff can open. No system is perfectly secure, so please choose a strong password and do not share it.
Minimum Age
lab1x.com is for professionals buying for laboratory research. You must be at least 21 years old to create an account or place an order, and we do not knowingly collect information from anyone under 21.
Changes to This Policy
When we change this policy, we post the new version on this page with a new "Last updated" date.
Contact Us
For questions about this policy or your information:
Email: [email protected]
Phone: 833-233-5221
Hours: Monday – Friday, 9:00 AM – 3:00 PM CT
Mail: Dragon Labs LLC, 205 N Royal St, DeRidder, LA 70634, USA